Is it you, or is it us?

Usually it is us. If something in Pippa is not working the way you expect, look here before you spend any more time on it. We list what is playing up, what you can do in the meantime, and what we have just fixed. Last updated August 19, 2026.

Nothing is broken that we know of.

So if something is not working for you, please do tell us. It almost certainly means we have not noticed it yet, and you are not the only one it is happening to.

Just fixed

The code for setting your password never showed up

Signing inEmail

What you saw: You went to set or reset your password, the page told you a 6-digit code was on its way, and it never turned up. Not in your inbox, not in spam. This was most likely to happen if your email runs through your practice or clinic rather than a personal address.
What to do: Please try once more. Codes now come through in about a minute. If yours still does not appear, that is worth telling us about, because it means something we have not seen yet.

Fixed August 19, 2026

We pointed you at the wrong page to get in

Signing inEmail

What you saw: Your welcome email sent you to a page for setting a password. If you had already picked one when you signed up, that page just kept asking for a code you never actually needed, and nothing on it told you the password you already had would work fine.
What to do: Sign in with the password you picked when you registered. If you would rather start over, the reset on that page works properly now. Welcome emails send you to the right place from here on.

Fixed August 19, 2026

Run into something that is not on this page? Tell us at /feedback, or just reply to any email from us. We would much rather hear about it twice than not at all. If you are after what is new rather than what is broken, that is the changelog.